Frequently Asked Questions

Q: How often should my piano be tuned?
A: As a general rule, however, a piano should be tuned twice per year. It also depends upon the amount of use your piano gets. The more use it gets, the more frequently it needs to be tuned. For a comprehensive answer to this question (and many others), click here.

Q: What is 'Concert pitch' or 'A440'?
A: It is International standard pitch used by all modern pianos and orchestras. Concert Pitch means exactly the same thing. A 440, the 5th 'A' up your piano's keyboard, 'A' above middle 'C' should be tuned to vibrate at 440 hertz (cycles per second). Some old pianos won’t withstand the tension of Concert Pitch. Your ARPT tuner should tell you if your piano can't be tuned to 'A440'. Here's a link which explores this subject thoroughly.

Q: What is pitch raising?
A: If your piano has not been tuned for a long time the pitch may have dropped below Concert pitch or A440. If that has happened it will need additional tuning or "pitch raising" before it can tuned and remain stable at the correct A440 pitch. There is an additional charge for pitch raising and if the pitch raise is large it may require additional follow up tuning to consolidate and stabilize the pitch at A440.

Q: Tuning new pianos?
A: New pianos may require more tuning to stabilize the pitch.

Q: My Grandmother always kept a bowl of water in her piano because "Australia is too hot". Is this recommended?
A: Definitely not! This is an old wives' tale and severe damage can result from the loosening of vital glue joints, not to mention rust and oxidation on metal parts, such as strings and springs. If you need to stabilize the climate for your piano, ask your ARPT tuner to recommend a device specifically designed for piano climate control (called a 'Humidifier/Dehumidifier'). These devices are relatively inexpensive (compared to the cost of your piano and the damage caused by excess moisture). NEVER use a bowl of water! 

Q: My Grandmother always kept a light bulb in her piano because "New Zealand  is too damp". Is this recommended?
A: Definitely not! Another old wives' tale. Split bridges and severe damage to glue joints will result from the heat, in some instances completely ruining the piano. As above, install a proper piano dehumidifier.

Q: New piano dealer preparation and guarantee?
A: All new pianos need to be unpacked, tuned and thoroughly checked mechanically by the dealer prior to delivery.

Q; Is my piano affected by flood water?

A: Water Damaged pianos.